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Your security. Our priority.

We always have your security in mind. Rest easy knowing your data is protected with 128-bit encryption.

  1. 1.1 Eligibility

    To be eligible to use the Traxmine Services, you must be at least 18 years old, and reside in the United States


  2. 1.2 Terms

    We may amend or modify this Agreement at any time by posting the revised agreement on the Traxmine Site and/or providing a copy to you (a “Revised Agreement”). The Revised Agreement shall be effective as of the time it is posted but will not apply retroactively. Your continued use of the Services after the posting of a Revised Agreement constitutes your acceptance of such Revised Agreement. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Services and close your account.


  3. 1.3 Registration of Traxmine account

    You must register for a Traxmine account to use the Traxmine Services (a "Traxmine Account"). By using a Traxmine Account you agree and represent that you will use Traxmine only for yourself, and not on behalf of any third party, unless you have obtained prior approval from Traxmine. You are fully responsible for all activity that occurs under your Traxmine Account. We may, in our sole discretion, refuse to open a Traxmine Account, or limit the number of Traxmine Accounts that you may hold or suspend or terminate any Traxmine Account or the trading of specific Digital Currency in your account.


  4. 1.4 Identity verification

    During registration for your Traxmine Account, you agree to provide us with the information we request for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crimes and permit us to keep a record of such information. You will need to complete certain verification procedures before you are permitted to use the Traxmine Services. Your access to one or more Traxmine Services and the limits that apply to your use of the Traxmine Services, may be altered as a result of information collected about you on an ongoing basis. The information we request may include certain personal information, including, but not limited to, your name, address, telephone number, e-mail address, date of birth, taxpayer identification number, a government identification, and information regarding your bank account (such as the name of the bank, the account type, routing number, and account number) and in some cases (where permitted by law), special categories of personal data, such as your biometric information. In providing us with this or any other information that may be required, you confirm that the information is accurate and authentic. You agree to keep us updated if any of the information you provide changes. You authorize us to make inquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such inquiries. When we carry out these inquiries, you acknowledge and agree that your personal information may be disclosed to credit reference and fraud prevention or financial crime agencies and that these agencies may respond to our inquiries in full. This is an identity check only and should have no adverse effect on your credit rating. Further, you authorize your wireless operator (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to use your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, solely to allow verification of your identity and to compare information you have provided to Traxmine with your wireless operator account profile information for the duration of the business relationship. See our Privacy Policy for how we treat your data.


  5. 1.5 Access

    To access the Traxmine Services, you must have the necessary equipment (such as a smartphone or laptop) and the associated telecommunication service subscriptions to access the Internet. The Traxmine Services can be accessed directly using the Traxmine Site. Access to Traxmine Services may become degraded or unavailable during times of significant volatility or volume. This could result in the inability to buy or sell for periods of time and may also lead to support response time delays. Although we strive to provide you with excellent service, we do not represent that the Traxmine Site or other Traxmine Services will be available without interruption and we do not guarantee that any order will be executed, accepted, recorded, or remain open. Traxmine shall not be liable for any losses resulting from or arising out of transaction delays.


  6. 2.1 Wallet and custodial services

    As part of your Traxmine Account, Traxmine will provide qualifying users access to: (a) a hosted Digital Currency wallet(s) for holding Digital Currencies (“Digital Currency Wallet”), and (b) a hosted US Dollars ("USD") wallet for holding USD (a “USD Wallet“).


  7. 2.2 Hosted digital currency wallet

    Your Digital Currency Wallet allows you to store, track, transfer, and manage your balances of Digital Currency. As used throughout, "Digital Currency" means only those particular digital currencies listed as available to trade or custody in your Traxmine Account (also referred to as “Supported Digital Currency”). Services and supported assets may vary by jurisdiction. We securely store Digital Currency private keys, which are used to process transactions, in a combination of online and offline storage. As a result of our security protocols, it may be necessary for us to retrieve private keys or related information from offline storage in order to facilitate a Digital Currency Transfers in accordance with your instructions, and you acknowledge that this may delay the initiation or crediting of such Digital Currency Transfers. You may elect to use other services, such as the Traxmine Vault, which allow you to set withdrawal time-delays and create other conditions around the custody and transfer of your Digital Currency. Additional rules associated with such product(s) and service(s) may apply.


  8. 2.3 Supplemental Protocols Excluded.

    Unless specifically announced on the Traxmine Site or other official public statement of Traxmine, Supported Digital Currencies excludes all other protocols and/or functionality which supplement or interact with the Supported Digital Currency. This exclusion includes but is not limited to: metacoins, colored coins, side chains, or other derivative, enhanced, or forked protocols, tokens, or coins or other functionality, such as staking, protocol governance, and/or any smart contract functionality, which may supplement or interact with a Digital Currency we support. Do not use your Traxmine Account to attempt to receive, request, send, store, or engage in any other type of transaction or functionality involving any such protocol as Traxmine is not configured to detect, secure, or process these transactions and functionality. Any attempted transactions in such items will result in loss of the item. You acknowledge and agree that supplemental protocols are excluded from Supported Digital Currency and that Traxmine has no liability for any losses related to supplemental protocols.


  9. 2.4 Operation of Digital Currency Protocols.

    We do not own or control the underlying software protocols which govern the operation of Digital Currency supported on our platform. Generally, the underlying protocols are open source, and anyone can use, copy, modify, and distribute them. We assume no responsibility for the operation of the underlying protocols and we are not able to guarantee the functionality or security of network operations. In particular, the underlying protocols may be subject to sudden changes in operating rules (including “forks”). Any such material operating changes may materially affect the availability, value, functionality, and/or the name of the Digital Currency you store in your Digital Currency Wallet. Traxmine does not control the timing and features of these material operating changes. It is your responsibility to make yourself aware of upcoming operating changes and you must carefully consider publicly available information and information that may be provided by Traxmine in determining whether to continue to use a Traxmine Account for the affected Digital Currency. In the event of any such operational change, Traxmine reserves the right to takes such steps as may be necessary to protect the security and safety of assets held on the Traxmine platform, including temporarily suspending operations for the involved digital currency(ies), and other necessary steps; Traxmine will use its best efforts to provide you notice of its response to any material operating change; however, such changes are outside of Traxmine’s control and may occur without notice to Traxmine. Traxmine’s response to any material operating change is subject to its sole discretion and includes deciding not to support any new digital currency, fork, or other actions. You acknowledge and accept the risks of operating changes to Digital Currency protocols and agree that Traxmine is not responsible for such operating changes and not liable for any loss of value you may experience as a result of such changes in operating rules. You acknowledge and accept that Traxmine has sole discretion to determine its response to any operating change and that we have no responsibility to assist you with unsupported currencies or protocols.


  10. 2.5 Ownership

    Title to Digital Currency shall at all times remain with you and shall not transfer to Traxmine. As the owner of Digital Currency in your Digital Wallet, you shall bear all risk of loss of such Digital Currency. Traxmine shall have no liability for Digital Currency fluctuations. None of the Digital Currencies in your Digital Currency Wallet are the property of, or shall or may be loaned to, Traxmine; Traxmine does not represent or treat assets in User’s Digital Currency Wallets as belonging to Traxmine. Traxmine may not grant a security interest in the Digital Currency held in your Digital Currency Wallet. Except as required by a facially valid court order, or except as provided herein, Traxmine will not sell, transfer, loan, hypothecate, or otherwise alienate Digital Currency in your Digital Currency Wallet unless instructed by you.


  11. 2.6 USD wallet

    Your USD Wallet allows you to hold and transfer USD with your Traxmine Account as described below. In general, we will combine the balance of your USD Wallet with other customers’ balances and either hold those funds in a custodial account at a U.S. FDIC-insured bank or invest those funds in liquid investments, such as U.S. treasuries, in accordance with state money transmitter laws. Traxmine owns the interest or other earnings on these investments. Pooled customer funds are held apart from Traxmine’s corporate funds and Traxmine will neither use these funds for its operating expenses or any other corporate purposes.


  12. 2.7 Payment Services, Purchase & Sale Transactions

    When you purchase (buy) or sell Digital Currency on the Traxmine Site, you are not buying Digital Currency from Traxmine or selling Digital Currency to Traxmine. Traxmine acts as the agent, transacting on your behalf, to facilitate that purchase or sale between you and other Traxmine customers. You can purchase (buy) Digital Currency using: (a) funds in your USD Wallet, (b) Digital Currency held in certain Digital Currency Wallets, as permitted by Traxmine, (c) a valid bank account in the name that matches the name on your Traxmine Account, or (d) a debit or credit card that matches the name on your Traxmine Account (each a "Valid Payment Method"). Your purchase must follow the relevant instructions on the Traxmine Site. Traxmine reserves the right to cancel any transaction not confirmed by you within five (5) seconds after Traxmine quotes a transaction price. A purchase of Digital Currency using a Valid Payment Method generally will initiate on the business day we receive your instructions. Purchased Digital Currency will be deposited in your Digital Currency Wallet as soon as funds have settled to Traxmine, which in the case of a bank account or credit or debit card may take up to five business days. You can sell Digital Currency and instruct Traxmine to deposit funds into your Traxmine USD Wallet or, where supported, a Digital Currency Wallet. Digital Currency purchases and sales are collectively referred to herein as “Digital Currency Transactions”. If Traxmine cannot complete your Digital Currency Transaction for any reason (such as price movement, market latency, inability to find a counterparty for your transaction, or order size), Traxmine will reject the order and notify you of such rejection. You will not be charged for a rejected transaction.


  13. 2.8 Credit transactions

    You may use the “Make A Payment” option on the Traxmine Site from time to time to authorize payments for any credit transaction with us or any of our affiliates, including any amount owing pursuant to any credit agreement you may enter into with us or any of our affiliates, from time to time. With this option, you can authorize us or our affiliates to make a one-time charge to your linked deposit account through the ACH network (your “Preferred Payment Method”). You may select or approve the dollar amount and transaction date for each one-time payment you authorize using your Preferred Payment Method. We and our affiliates reserve the right to limit the amount and date of these one-time charges, screen transactions, and take other steps for our own risk management and business reasons. Although we or our affiliates will try to notify you if your depository institution is unable or unwilling to process any one-time charge using your Preferred Payment Method, you agree we are not required to do so and you are still required to make payments in the time and manner required by your credit agreement with us or any of our affiliates.


  14. 2.9 Revocation

    When you give us instructions to purchase (buy) Digital Currency, you cannot withdraw your consent to that purchase unless the purchase is not scheduled to occur until a future date e.g. you set up a recurring purchase of Digital Currency (a "Future Transaction"). In the case of a Future Transaction, you may withdraw your consent up until the end of the business day before the date that the Future Transaction is scheduled to take place. To withdraw your consent to a Future Transaction, follow the instructions on the Traxmine Site.


  15. 3.1 Unauthorized and incorrect transactions

    When a Digital Currency or USD transaction occurs using your credentials, we will assume that you authorized such transaction, unless you notify us otherwise. If you believe you did not authorize a particular transaction or that a transaction was incorrectly carried out, you must contact us as soon as possible either by email free of charge at https://support@Traxmine.us ). It is important that you regularly check your USD Wallet and Digital Currency Wallet balances and your transaction history regularly to ensure you notify us as soon as possible of any unauthorized or incorrect transactions to. We are not responsible for any claim for unauthorized or incorrect transactions unless you have notified us in accordance with this section.


  16. 3.2 Account information

    You will be able to see your USD Wallet and Digital Currency Wallet balances using the Traxmine Site. You can also see your transaction history using the Traxmine Site, including (i) the amount (and currency) of each Digital Currency Transaction, (ii) a reference to the identify of the payer and/or payee (as appropriate), (iii) any fees charged (excluding any spread, or margin, over the prevailing market rate on Traxmine’s trading platform), (iv) if applicable, the rate of exchange, and the amount (in the new currency) after exchange (where you are the payer) or the amount (in the original currency) before the exchange (where you are the payee), and (v) the date of each Digital Currency Transaction.


  17. 3.3 Reversal and Cancellation

    ou cannot cancel, reverse, or change any transaction marked as complete or pending. If your payment is not successful, if your payment method has insufficient funds, or if you reverse a payment made from funds in your bank account, you authorize Traxmine, in its sole discretion, either to cancel the transaction or to debit your other payment methods, including your USD Wallet or Digital Currency Wallet balances or other linked accounts, in any amount necessary to complete the transaction. You are responsible for maintaining an adequate balance and/or sufficient credit limits in order to avoid overdraft, non-sufficient funds (NSF), or similar fees charged by your payment provider. We reserve the right to refuse to process, or to cancel or reverse, any Digital Currency Transaction or Transfers in our sole discretion, even after funds have been debited from your account(s), if we suspect the transaction involves (or has a high risk of involvement in) money laundering, terrorist financing, fraud, or any other type of financial crime; in response to a subpoena, court order, or other government order; if we reasonably suspect that the transaction is erroneous; or if Traxmine suspects the transaction relates to Prohibited Use or a Prohibited Business as set forth below. In such instances, Traxmine will reverse the transaction and we are under no obligation to allow you to reinstate a purchase or sale order at the same price or on the same terms as the cancelled transaction.







  18. By using this Site, you agree to the Traxmine Terms of Service, Traxmine branding guidelines, and all Traxmine rules and policies, as may be available and updated from time to time. All company, product and service names used in this website are for identification purposes only and do not imply endorsement. You acknowledge that Traxmine is the sole owner of Traxmine trademarks and promise not to use the Site content or Traxmine marks for personal or commercial use. Traxmine may review use of the branding materials at any time and reserves the right to terminate or modify any use.

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